For Customers

Billing & Payment Matters

Billing

Rent & Conservancy	Your rent and conservancy charges are billed on a monthly basis on the first day of each month.
Tax Invoice	You should receive the Tax Invoice by the first week of each month. If you require a duplicate copy of the Tax Invoice, please call us at 6377 6000 or email industrial@mapletree.com.sg.
Ad Hoc Charges	Ad-hoc charges, such as the extension of hours for air conditioning and the temporary use of premises, are billed when incurred. Depending on when these ad-hoc charges are incurred, you may either receive the Tax Invoice with the monthly rental on the first day of each month or during the middle of each month.
Statement of Accounts	The Statement of Accounts will only be sent to tenants with outstanding balances. You can expect to receive this by the second week of each month. Interest will be charged on late payments. If you have outstanding bills, the Interest Advice will be mailed to you by the second week of each month.

Payment Terms

Rent Due

The monthly rent is due on the first day of each month.

14 -day Grace Period for non-Giro payments

For your convenience, we have extended a 14-day grace period for payment. Your payment should reach us within 14 days of the Tax Invoice date. Otherwise, interest will be incurred on the outstanding amount calculated from the first day of the month.

21-day Grace Period for Giro payments

If you are a GIRO member, we have extended a 21-day grace period for payment. Your deduction will be made by the 21st of each month OR the previous working day should the 21st fall on a Saturday, Sunday or Public Holiday. Otherwise, interest will be incurred on the outstanding amount calculated from the first day of the month.

Late Payment Interest

Late Payment

For payments received after the 14-day grace period, a late payment interest will be imposed on your outstanding balance (excluding interest previously charged) at the prevailing interest rate stated in the Tax Invoice.

The interest charges will be computed based on the period between the Tax Invoice date and the date we receive your payment.

4 Modes of Payment

Paying your bills with us is designed to be a hassle-free process. We accept the following modes of payments:

1. GIRO
GIRO forms are avaliable on our website.

Longer Grace Period of 21 days	GIRO offers the most convenient way for you to pay. With GIRO, you also enjoy an even longer payment grace period of up to 21 days. To sign up for GIRO, please refer to the section located at the bottom of the page titled "How to sign up for GIRO".
Deduction Day	Monthly deduction from your bank account occurs on the 21st of each month OR the previous working day should the 21st fall on a Saturday, Sunday or Public Holiday.
Failed Deductions	Please ensure there are sufficient funds in the bank account on the deduction date. For failed GIRO deductions, you will incur a late payment interest on your outstanding balance (excluding interest previously charged) at the prevailing interest rate as stated in the Tax Invoice. We reserve the right to impose an administrative fee for any failed GIRO deductions.
Interest Charges	The interest charges will be computed based on the period between the Tax Invoice date and the date we receive your payment.

2. Cheque

Issue Your Cheque	Cheques should be issued in favour of "Mapletree Industrial Trust"
Mail to	Mapletree Industrial Trust Management Pte Ltd 10 Pasir Panjang Road #13-01 Mapletree Business City Singapore 117438 Attn: Finance Department Please do not send post-dated cheques. We reserve the right to impose an administrative fee for any cheques returned unpaid by the bank.

3. Telegraphic Transfer

Telegraphic transfers can be made to:

Bank Name	DBS Bank Ltd
Bank Branch	MBFC Branch
Bank Address	12 Marina Boulevard DBS Asia Central Marina Bay Financial Centre Tower 3 Singapore 018982
SWIFT	DBSSSGSG
Telex	RS 24455
Bank Account Name	DBST S/A MIT (REV)
Bank Account Number	003-912870-3 (SGD)

4. Cash

Please do not send cash by post. Cash payment can only be made at:

Address	Mapletree Industrial Trust Management Pte Ltd 10 Pasir Panjang Road #13-01 Mapletree Business City Singapore 117438
Cashier Opening Hours	Mondays to Fridays 9.00 am to 4.00pm. Tel: 6377-6000.
Customer Service Hotline	For any assistance/enquiries on your bills, please contact our Customer Service Hotline at 6377 6000.

How to Sign Up for GIRO

GIRO is the most convenient mode of payment.
With GIRO, you can enjoy an extended grace period of up to 21 days from the Tax Invoice date.

GIRO Application Process – Please follow the steps below:

Step 1 Obtain the GIRO Form	Obtain a copy of the GIRO application form through one of the following means: a. Download the softcopy from our website b. Call 6377-6000 if you require assistance, or email industrial@mapletree.com.sg We can mail the GIRO application form to you or you can collect it from us.
Step 2 Complete and Mail back the GIRO Form	Send your original completed GIRO application form to: Mapletree Industrial Trust Management Pte Ltd 10 Pasir Panjang Road #13-01 Mapletree Business City Singapore 117438 Attn: Finance Department
Step 3 While Awaiting Notification	Continue to pay your invoice by cheque, cash or telegraphic transfer until you receive our notification that your GIRO application has been activated.
Step 4 Notification Letter	When your bank has approved the GIRO authorisation, we will send you a notification letter to inform you of the effective date of the GIRO arrangement.
Step 5 Maintain Sufficient Funds	Please maintain sufficient funds in your bank account for payment deduction on the due date.

Last published 02 Jan 2013